Cancellation Policy

Cancellation Policy – The Connekt Online

We understand that sometimes plans change. This Cancellation Policy outlines how and when you can cancel an order placed with The Connekt Online.

⏳ Cancellation Window

Orders can be cancelled within 1 hour of placing them, provided they haven’t yet been processed or shipped. After this window, cancellations may not be possible as your order may already be on its way to you.

📝 How to Cancel Your Order

To cancel an order:

• Log into your account and go to Order History.

• Select the order you'd like to cancel and click Cancel Order (if eligible).

• If you run into any issues, contact our support team right away at [your support email or WhatsApp link].

🚫 When Cancellation Isn’t Possible

Some orders can’t be cancelled:

• If the order has already been packed or shipped.

• If the item is customized, personalized, or made-to-order.

We’ll always do our best to assist — just reach out.

💸 Cancellation Fees

In most cases, cancellations are free. However, if your order has already been prepared for dispatch or special arrangements were made, a small cancellation/restocking fee may apply.

💰 Refunds After Cancellation

If your cancellation is successful:

• You’ll receive a full refund, minus any applicable cancellation fees.

• Refunds are processed using your original payment method.

• Please allow up to 5 business days for the refund to reflect, depending on your bank.

❗ Important Notes

• The Connekt Online reserves the right to decline cancellation requests if they do not meet the above conditions.

• We are not responsible for delays caused by events beyond our control (e.g. strikes, natural disasters, power outages).

🔄 Updates to This Policy

We may update this policy from time to time. Please check back here for the latest version.